Website: www.perfectshope.com

Company: EASY PEASY GROUP LIMITED

Registered Address:

FLAT/RM A 15/F GOLDFIELD
INDUSTRIAL BUILDING 144-150 TAI LIN PAI ROAD
Kwai Chung
Hong Kong

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1. General Information

These Terms and Conditions (“Terms”) govern the use of the perfectshope website and the purchase of products offered on it. By placing an order, you agree to be bound by these Terms. perfectshope.com is owned and operated by EASY PEASY GROUP LIMITED, a company registered in Hong Kong.

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2. Products and Pricing

We offer various consumer products across multiple categories. Prices are listed in Euros (€) and include VAT unless otherwise stated. In some countries, we may display prices and accept payment in local currencies where available. We reserve the right to change prices or product availability at any time without notice.

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3. Order and Payment

3.1 How to Order

Orders can be placed directly through our website. Once an order is placed, you will receive a confirmation email.

3.2 Payment Method

We currently accept Cash on Delivery (COD) as the only payment method. Payment is made in cash to the courier upon receipt of the product.

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4. Shipping and Delivery

We deliver across all European Union countries. Orders are generally processed within 1–3 business days. Delivery times may vary depending on the destination country. Shipping costs, if any, will be clearly displayed at checkout.

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5. Right of Withdrawal

As per European consumer law, you have the right to withdraw from the contract within 14 days of receiving the product, without giving any reason.

To exercise this right, please contact our customer service via email at info@perfectshope.com with your order number and reason for return.

You are responsible for returning the product in its original condition. Return shipping costs are borne by the customer.

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6. Refund Policy

Refunds will be processed within 14 days of receiving the returned product.

Refunds will be issued to the original customer via bank transfer or other agreed-upon method.

Products must be returned in unused and original condition. We reserve the right to deny a refund if the product is damaged or not returned in its original state.

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7. Warranties and Liability

Products sold on perfectshope.com are covered by the legal warranty of conformity for two years as per EU Directive 1999/44/EC.

We are not liable for any indirect or consequential damages caused by product misuse, accidents, or unauthorized alterations.

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8. Privacy and Data Protection

Your personal data is handled in accordance with our Privacy Policy and in compliance with the General Data Protection Regulation (GDPR).

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9. Governing Law and Jurisdiction

These Terms are governed by the applicable laws. Any disputes shall be subject to the exclusive jurisdiction of the competent courts.

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10. Contact

For any questions or support, you can reach us at:

EASY PEASY GROUP LIMITED

Address

FLAT/RM A 15/F GOLDFIELD
INDUSTRIAL BUILDING 144-150 TAI LIN PAI ROAD
Kwai Chung
Hong Kong

Email: info@perfectshope.com

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European Union Consumer Rights

For consumers residing in the European Union, the mandatory consumer protection rules of the consumer's country of residence apply in addition to these Terms and Conditions, to the extent that those rules afford greater protection than these Terms. Nothing in these Terms shall be construed to limit or waive any rights granted to EU consumers under applicable mandatory law. The statutory 14-day right of withdrawal is granted in accordance with EU Directive 2011/83/EU on consumer rights, as transposed into national law.

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Widerrufsrecht / Derecho de desistimiento / Dreptul de retragere

Deutsch — Widerrufsrecht

Sie haben das Recht, binnen 14 Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen. Die Widerrufsfrist beträgt 14 Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die Waren in Besitz genommen haben bzw. hat.

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (EASY PEASY GROUP LIMITED, E-Mail: info@perfectshope.com) mittels einer eindeutigen Erklärung (z. B. ein mit der Post versandter Brief oder eine E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

Folgen des Widerrufs: Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten, unverzüglich und spätestens binnen 14 Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist.

Español — Derecho de desistimiento

Usted tiene derecho a desistir del presente contrato en un plazo de 14 días naturales sin necesidad de justificación. El plazo de desistimiento expirará a los 14 días naturales del día que usted o un tercero por usted indicado, distinto del transportista, adquirió la posesión material de los bienes.

Para ejercer el derecho de desistimiento, deberá usted notificarnos (EASY PEASY GROUP LIMITED, correo electrónico: info@perfectshope.com) su decisión de desistir del contrato a través de una declaración inequívoca.

Consecuencias del desistimiento: En caso de desistimiento por su parte, le devolveremos todos los pagos recibidos de usted, incluidos los gastos de entrega, sin ninguna demora indebida y, en todo caso, a más tardar 14 días naturales a partir de la fecha en que se nos informe de su decisión de desistir del presente contrato.

Română — Dreptul de retragere

Aveți dreptul să vă retrageți din prezentul contract în termen de 14 zile fără a oferi nicio justificare. Termenul de retragere expiră după 14 zile de la data la care dvs. sau o terță parte indicată de dvs., alta decât transportatorul, intră în posesia fizică a bunurilor.

Pentru a vă exercita dreptul de retragere, trebuie să ne informați (EASY PEASY GROUP LIMITED, e-mail: info@perfectshope.com) cu privire la decizia dvs. de a vă retrage din prezentul contract, printr-o declarație neechivocă.

Efectele retragerii: În cazul în care vă retrageți din prezentul contract, vă vom rambursa toate plățile pe care le-am primit de la dvs., inclusiv costurile de livrare, fără întârzieri nejustificate și în orice caz nu mai târziu de 14 zile de la data la care suntem informați cu privire la decizia dvs. de retragere din prezentul contract.